Useful Links

The Pensions Advisory Service (TPAS)

TPAS provides free help at any time to individuals with pensions queries, or with any difficulty they have failed to resolve with the trustees or administrators of their scheme. TPAS can be contacted at: 

The Pensions Advisory Service
11 Belgrave Road

Tel: 0845 601 2923
E-mail: [email protected]

The Pensions Regulator (tPR)

The Pensions Regulator is the UK regulator of work-based pension schemes. It sets the standards for how pension schemes are to be managed and has significant powers to intervene if it has reason to believe that a board of trustees or a company is failing to look after its scheme properly:

The Pensions Regulator
Napier House, Trafalgar Place

Tel: 0870 606 3636
E-mail: [email protected]

The Pension Tracing Service

The Department for Work and Pensions (DWP) maintains a database of pension schemes to help people who have lost touch with an old pension scheme. The Comet Pension Scheme is registered with the Pension Tracing Service. They can be contacted at the following address:

The Pension Tracing Service
Tyneview Park, Whitley Road
Newcastle upon Tyne
NE98 1BA

Tel: 0845 600 2537

XPS Administration

The closed Comet Pension Scheme is administered by XPS Administration. If you have any queries about the Scheme or your benefits, or if you would like any further information, you should contact them for help and advice at the following address:

The Comet Pension Scheme c/o XPS Administration
Tempus Court
Onslow Street
Surrey  GU1 4SS

Helpline tel: 01483 540300
E-mail: [email protected]


The Stakeholder Pension Plan is with Standard Life, but the scheme advisers are PSFM Ltd. They have a dedicated helpline to answer any questions you may have on the Stakeholder scheme.

Telephone number: 0845 402 4112

Department for Work and Pensions (DWP)

The DWP website gives information on the helpline numbers available for various queries. Please access through the website shown below to get information on the cost of telephone calls.

Department for Work and Pensions:

Pension Forecasts:

Pension Credit applications:

The Pensions Ombudsman

The Pensions Ombudsman
11 Belgrave Road

Tel: 020 7834 9144
Fax: 020 7821 0065
E-mail: [email protected]

The Financial Services Authority (FSA)

The FSA have a wide range of rule-making, investigatory and enforcement powers to meet the following statutory objectives:

  • market confidence: maintaining confidence in the financial system;
  • public awareness: promoting public understanding of the financial system;
  • consumer protection: securing the appropriate degree of protection for consumers; and
  • the reduction of financial crime: reducing the extent to which it is possible for a business to be used for a purpose connected with financial crime.

A full list of contact and fax numbers are available on their website.

The Financial Services Authority
25 The North Colonnade
Canary Wharf
London E14 5HS

Consumer helpline: 0845 606 1234

Help the Aged

Web address:

HM Revenue and Customs

Web address:

Independent Financial Advice

The attached site allows you to search confidentially for details of independent financial advisers (IFAs) close to where you live or work from around 9,000 IFA locations UK-wide.

Web address:
Telephone number: 0800 085 3250